Achieving as a High Reliability Organization System Leadership,Partnership & Advocacy Research &Innovation ResponsibleStewardship Our purpose is guided by people centred care. Patients and families, in all their diversity, underpin everything we do.

1
2017-2019

As we set the goals within the existing ambitious strategy, we realized that we needed to fine-tune our approach, connect it to the frontline and to prioritize. As we worked with our teams the original six aspirations became four themes and within each theme we focused in on eight strategic priorities that would have the most positive impact on our patients and families, staff, partners and health system.

2
2019-2020

We began a new process with our staff and physicians, creating Strategic Placemats within each of our nearly 150 teams. We asked them what they were already doing to support the strategic priorities, and what they felt was important to address moving forward. We continued to measure our progress and set the stage for our next iteration of our strategy informed by the information from the placements, best practice reviews, government priorities and input from our stakeholders. The arrival of COVID-19 detoured our plan of launching our new strategic planning approach, but did not stop our journey.

3
2020-2021

While the pandemic continued, our people and their response showed how quickly we could adapt to ensure continued safe care of our patients and families. We innovated daily, meeting the pandemic head-on by creating a testing centre and a vaccine clinic, going out into the community to help our colleagues where they were needed, and continuing to move new initiatives forward, in spite of COVID.

4
2021

We continued to respond to the ebb and flow of the new pandemic landscape, however, IWK leadership never lost sight of the future. We pooled information from our placemat sessions, patient and staff virtual focus groups, and recommendations from surveys with patients and families as well as staff. Guided by these voices we developed our new, more agile approach to strategy and a three-year framework to guide us on the road forward.
The Road Forward
A message from the President & CEO and Board Chair

In 2019 the IWK began the work to refresh our five-year strategic plan by challenging ourselves to consider a different way to think about strategy; one focused not only on how to frame but also how to implement our ambitious thinking. What emerged from numerous conversations and an understanding of best practices was the decision to be more agile and responsive to current priorities while at the same time ensuring long-term aspirational goals are in place. Our intention is not just to say what we want to do but to achieve positive impact.

Early in this journey, it became clear that a move from a rigid five-year planning cycle to a more iterative approach adopting the principles of continuous improvement was necessary. This meant the engagement approach to inform the plan also needed to change. Historically, extended planning sessions held every five years informed strategic plans. Teams were brought together for discussions, input was taken away for consideration and a plan emerged; sometimes shared for confirmation and revision, sometimes shared as complete.

The new way of thinking about strategy has included thoughtful discussions about our purpose, values and future directions as one step in the process. To undertake the new rhythm of a continuous improvement approach we realized that ongoing engagement, input and reflection was necessary. This was accomplished by weaving together multiple conversations, interactions and touchpoints that are a part our usual way of working together in teams and programs. Information shared from team meetings, quality and safety work, business planning, our feedback lines, patient and family experiences, In the Loop for staff, surveys and requests to address team concerns all painted the complex picture of current and future priorities for consideration.

The past 18 months, shaped by the realities of a global pandemic, has been a particularly challenging time to embark upon strategic planning. At the same time the pandemic backdrop has informed our strategy by crystalizing what is most important to us, our priorities and how we chart the road forward as a leading, responsive and agile organization.

As we launch the IWK Strategy 2021-2024: The Road Forward we look forward to continuing our journey with each of you on the path toward our purpose “To passionately pursue a healthy future with women, children, youth and families in all their diversity though excellence in care; research and innovation; and applied learning”.

Dr. Krista Jangaard
President & CEO
Catherine J. Woodman
Chair, Board of Directors
Dr. Krista Jangaard, President & CEO
Catherine Woodman, Board Chair

Our Purpose

To passionately pursue a healthy future with women, children, youth and families in all their diversity through excellence in care, research and innovation and applied learning.

Our Values & Commitments

Acting from the heart
Generosity, empathy, and kindness are the core of who we are. We are fueled by warmth and compassion, positivity and friendliness. We are connected in this journey together.
Making things better
We’re here to make a difference. We are invested in reflecting, listening and working together to make things better. We are fully committed to excellence and having a positive, meaningful impact.
Driven by learning
Our drive to learn and be our best comes from a spirit of collective curiosity and imagination. We’re motivated by excellence and big ideas. We dare to dream, see the possibilities and make things the best they can be.
Tackling our challenges
Our commitment, dedication and resilience guide us through adversity. We use flexibility, creativity and adaptability to find solutions to our challenges. No matter how difficult the path, we lead by persevering and helping each other weather any storms.
Optimizing our potential
We realize greatness as we work together to co-create our present and our future. Recognizing the contributions we all have to offer, we build upon one another’s strengths toward achieving our shared vision and goals. As we work collaboratively, we share our uniqueness and our diversity as a beacon to improve and move forward.
Cultivating belonging
We co-create and nurture the conditions for belonging so people can be their best self. By paying attention to equity, fairness and diversity we optimize people feeling accepted and appreciated. Cultivating open and inclusive relationships that encourage our comfort and security to blossom, we invite everyone to meaningfully contribute.

Priorities & Initiatives

System Leadership,
Partnership & Advocacy Leading as a system partner
and advocating for women, children
and families
Partner with Communities to Improve Health
  • Co-created Indigenous Health Strategic Action Plan
Enhance Equity, Diversity, Inclusion and Reconciliation
  • Implementation of the Black Lives Matter Action Plan
  • Implementation of the Access by design 2030 Provincial Accessibility Act
Accelerate Women’s and Gender Diverse Health Agenda
  • Phase 1: Confirm Priorities and Complete Implementation Roadmap
  • Co-Lead the Partnership for Women’s Health Research Canada

Research & Innovation Transforming care through integrated,
internationally recognized research
Advance Research and Innovation Opportunities
  • Co-created research and Innovation Strategic Action Plan

Responsible Stewardship Using resources wisely, adding
value and managing risk
Optimize Capital Infrastructure
  • Activate the Emergency Department Redevelopmen
  • Advance Master Space Program and Plan

Achieving as a
High Reliability Organization Providing safe, high quality care
through connected leadership and
robust quality improvement
Deliver Safe, High-Quality Care
  • Reduction in Serious Safety Event Rate
Improve Access and Enhance Journeys
  • Advance Centralized Booking and Registration Model
  • Co-Created Surgical Access to Care Improvement Strategy
  • Enhance IWK Virtual Care Delivery
Support Our People to be Healthy and Successful
  • Develop and implement principles, policies and guidelines to sustain a hybrid workforce

System Leadership,
Partnership & Advocacy Leading as a system partner
and advocating for women, children
and families
Partner with Communities to Improve Health
  • Improve the health, wellness and patient experiences of Indigenous women, children, youth, families and gender diverse populations accessing IWK services
Enhance Equity, Diversity, Inclusion and Reconciliation
  • Become a model organization for accessibility for persons with disabilities by preventing/removing barriers and becoming more equitable
Accelerate Women’s and Gender Diverse Health Agenda
  • Expand the delivery of and improve access to high quality women’s and gender diverse care and services
Advance Integrated Youth Mental Health & Addictions Services
  • Build capacity with community partners across Nova Scotia to improve access to integrated Youth Tier II Mental Health & Addictions services

Research & Innovation Transforming care through integrated,
internationally recognized research
Advance Research and Innovation Opportunities
  • Create value for the populations we serve, building on our research and innovation expertise

Responsible Stewardship Using resources wisely, adding
value and managing risk
Optimize Capital Infrastructure
  • Begin construction on our transformational Emergency Department redevelopment
  • Optimize how we utilize our space to improve service delivery effectiveness and efficiency
  • Protect and enhance IWK Main Campus infrastructure assets
  • Dedicate ourselves to achieving environmental improvements that foster a sustainable future and impact climate change

Achieving as a
High Reliability Organization Providing safe, high quality care
through connected leadership and
robust quality improvement
Deliver Safe, High-Quality Care
  • Reduce serious safety events through a strengthened culture of quality and safety
Improve Access and Enhance Journeys
  • Improve access to surgical care for the populations that we serve
Support Our People to be Healthy and Successful
  • Support and enhance the health and well-being of the IWK team
  • Cultivate a safe, welcoming and inclusive environment for all

Performance & Updates