In response to COVID-19 patient and visitor restrictions are in place. Entrances have been reduced and screening is in effect. Please visit our COVID-19 information page for up to date guidance and information.
A referral is made by contacting IWK Central Intake Service toll free 1.855.922.1122
The administrative assistant will request basic identifying information and then the referral source and/or the family will be contacted by a referral clinician (Social Worker or Psychologist) to discuss the presenting concerns in greater detail.
The level of priority will be determined with the family, referral source and referral clinician. Emergency and urgent referrals will be seen within one to five days. Issues of a less urgent nature may wait up to approximately six months.
No, there is an open referral policy allowing anyone to refer a child. If the referral is made by a non-family member, the parent or guardian is always contacted and services are not offered unless they are in agreement. Self-referrals are also considered.
You and your child will spend time with a mental health professional discussing your child/adolescent. You and your child/adolescent may be seen together and/or separately. You may be asked to complete questionnaires which will provide additional information.
The assessment will generally take from one and a half to three hours and your therapist will be present. As this is a teaching facility, there may be mental health students involved with the assessment and ongoing treatment of your child. This will not occur without your consent. Team assessments sometimes involve more than one mental health professional.
A psychiatrist is a medical doctor with special training in psychiatric disorders. He/she is able to prescribe medications.
A psychologist has post-graduate training in understanding and working to help people change problematic behaviour.
There are some exceptions, where children's safety is concerned, but generally all information is kept confidential unless a release is signed by the parent or guardian allowing it to be shared.Share