COVID-19 Updates
IWK & COVID-19: Latest Updates
IWK

1.902.470.8888

1.888.470.5888

Emergency: 911
Telecare: 811
Poison: 1-800-565-8161
5850/5980 University Ave., Halifax, NS B3K 6R8

In response to COVID-19 patient and visitor restrictions are in place. Entrances have been reduced and screening is in effect. Please visit our COVID-19 information page for up to date guidance and information.

How to Pay Your Bill

No matter which option you choose, the Medical Reference Number (“K” number) will be required. Your K number is located on your Invoice, in the “Terms of Payment” message. If you have trouble locating the K number, please email for assistance at: accountsreceivable@iwk.nshealth.ca or clientsreceivable@iwk.nshealth.ca.

 

Payment Options:

  1. Online banking
    24/7 via BMO, CIBC, RBC, Scotiabank, TD, and Tangerine
    Payee: IWK Health Centre
  2. In person at any BMO, CIBC, RBC, Scotiabank, or TD branch
  3. By cheque

    Payee: IWK Health Centre
    Mail to: IWK Health Centre
    Attention: Patient Finance Liaison Group
      5850/5980 University Avenue
    PO Box 9700
    Halifax, NS
    B3K 6R8
  4. By Phone
    Monday – Friday (9:00 am to 4:00 pm)
    Phone #:  902-470-6829
    We accept Amex, Discovery Card, MC, MC Debit, VISA, VISA Debit
  5. Secure Lock Box
    While onsite at the IWK, you can put personal cheques in the secure Lock Box located outside the Virtual Office, Level 2 (Main Floor), near the Protection Services booth, Women’s Building. Please ensure that you have completed the information on the face of the envelope (envelopes provided in container attached to wall beside Lock Box).
  6. Personal Cheques and Non-Acceptance of Cash
    Please note that there is a service fee for returned personal cheques and that the Health Centre no longer accepts cash for payment of uninsured expenses. If a patient wishes to make a payment in cash, they are welcome to visit any BMO, CIBC, RBC, Scotiabank, or TD bank branch, and provide the bank with the K number (medical reference number).

 

What will I be responsible to pay as part of my hospital visit as an inpatient or outpatient?

Residents of Nova Scotia
As a resident of Nova Scotia, most services are covered by our provincial health coverage when you provide your MSI Health Card. However, certain procedures, supplies, or preferred accommodation (semi-private and private are NOT covered by MSI) are not eligible for payment by MSI. If you have private insurance, it is important to understand your coverage before you register. For example, some insurance plans only cover semi-private rooms, not private. Please confirm what your insurance covers prior to registration.

At registration, you will be required to present your up-to-date MSI card and/or proof of private insurance.  As part of your hospital visit, if you incur uninsured expenses, you will be required to present a credit card to pay for all amounts which are not covered by MSI or your private insurance.  If you do not hold private insurance, certain expenses must be prepaid before your visit.

Non-Residents
As a Canadian citizen who holds a health card from another province, you will be required to present your current health card upon registration. Any uninsured expenses will be the responsibility of the patient and prepayment will be required if you do not hold private insurance.

Out of Country Patients
For patients from outside Canada, you must present proof of valid insurance at the time of admission as well as a credit card to cover any portion of the visit that is not covered by your private insurance. If the patient does not have private insurance, prepayment arrangements will be made with a member of the IWK Patient Finance Liaison Group prior to the provision of an outpatient service or during the first 12 hours of an inpatient stay.

 

Click here to view billing rates

 

If you have any questions regarding your bill, please contact clientsreceivable@iwk.nshealth.ca

If you have any questions regarding payment options, please contact accountsreceivable@iwk.nshealth.ca