IWK

1.902.470.8888

1.888.470.5888

Emergency: 911
Telecare: 811
Poison: 1-800-565-8161
5850/5980 University Ave., Halifax, NS B3K 6R8

Other Amenities and Helpful Information

Ambulance Charges

It may be necessary to use an ambulance to transport patients from home to the Health Centre for emergencies and out-patient visits. A fee may be charged depending on the circumstance and province. Ask a member of your health care team for more information.

Banking 

There are two banking machines at the IWK.

  •  A full-service personal touchbanking machine, located on the main floor of the Health Centre near the Cafeteria. This Royal Bank machine will accept Plus and Interac cards.
  •  A bank machine located in the IWK Gallery, close to Tim Hortons and Subway.

Bilingual Services

Bilingual Services provides invaluable support to French-speaking families visiting the Health Centre, facilitates interpretation services for families who speak languages other than French and English and coordinates the translation of patient materials to a variety of languages.

Boredom Busters

Download this list of tips for parents to make your wait easier.

Cellular Phones

Cellular phones can interfere with the proper operation of medical devices when used at a close distance. Patients, staff, volunteers, visitors and any other person in the Health Centre should not use cellular phones in areas where patient care is being provided and medical equipment is being used. There are private phones on the nursing units, pay phones near the elevators and rental phones available in patient rooms.

Fuel the Care

Fuel the Care is a program by Irving Oil that provides free fuel gift cards to parents who must frequently travel to provide their children with urgent medical care. 

Information Desks 

The Health Centre has three information desks on the main floor near the University Avenue entrances.

One in the Women's Building lobby, another is in the Children's Building lobby, and the third is located in the middle of the Gallery of the Dr. Richard B. Goldbloom Research and Clinical Care Pavilion.

Liasion Nurses

For those patients and families visiting from New Brunswick or Prince Edward Island, liaison nurses are available to help make your visit easier.

Funded by the New Brunswick and Prince Edward Island Departments of Health, these liaison nurses:

  • Provide information for patients, families and health care professionals on out-of-province health care issues.
  • Work with Nova Scotia and your home province health care professionals to plan for your transfer to home care/home hospital.
  • Provide information on costs of services covered by your home province.

For more information, please call: 

Prince Edward Island liaison nurse:  902.473.7398; pager: 902.473.2220 ext. 2576

New Brunswick liaison nurse: 902.473.7082; pager: 902.473.2222 ext. 2186

Lost and Found

Please check with Protection Services 902.470.7070 for lost items or to leave found items. The Protection Services desk is located in the Women's Building lobby, located at 5850 University Avenue.

prideHealth

The prideHealth program is a Capital Health program, in partnership with the IWK, which supports access to safe and accessible health care services for people from our communities who are gay, lesbian, bisexual, transgender, intersex and queer (GLBTIQ).

Scent Free

Many individuals are sensitive to fragrance. While in the Health Centre, as an in-patient, out-patient or visitor, please do not use perfume, cologne, aftershave or scented hair spray. 

Smoke Free

Our Health Centre is a non-smoking facility. Smoking is not allowed in the building, in the IWK parkade or on IWK property.  Your co-operation and consideration of others is appreciated.

Television and Telephone Rental Service

Provided by Hospitality Network

Pricing Information

Telephone: $3.35 per day (plus applicable taxes)

Basic Television: $10.50 per day (plus applicable taxes)

*Prices are subject to change without notice.

*Special rates are available for long term patients.

Arranging for Service

Option 1 - Complete an order form and return it to the secure lock box at the display stand. Display stands are located at nursing stations on all inpatient units.

Option 2 - Call 902.470.7499 to request service or dial 499 from the patient bedside phone.

Service Activation

Customer Service Representatives are in house from 2 - 6 p.m. daily, excluding statutory holidays.

Payment

We accept cash, cheque (with ID), VISA and MasterCard. Payment is due upon activation and renewal.

For more information, please visit www.hospitalitynetwork.ca.

Please note: The IWK Health Centre is not responsible for your personal belongings. Please make sure they are stored in a safe place.