Parking is available in the IWK Parkade located on University Avenue. Parking is available at hourly rates. Please ask a member of Protection Services, (902) 470-7070 or (902) 470-8286 about special weekly rates.
The parking garages use an automated parking system. When you enter the garage you will receive an Entry Ticket. PLEASE TAKE THIS TICKET WITH YOU WHEN ENTERING THE IWK. You are required to pay your parking fee at an automated pay station located in the IWK Gallery (which looks like a banking machine) before returning to your car to leave the garage. Once your Entry Ticket is validated by the pay station as paid, you simply place the paid ticket on the ticket reader at the exit and the gate will raise automatically. Once you pay for parking, you have 20 minutes to exit the parking lot.
There are two banking machines at the IWK.
A full-service personal touchbanking machine is located on the main floor of the Health Centre near the Cafeteria. This Royal Bank machine will accept Plus and Interac cards. Most of your day-to-day banking can be done here.
There is also a bank machine located in the IWK Gallery – close to Tim Hortons and Subway.
The Health Centre has three information desks on the main floor near the University Avenue entrances. One is located in the main lobby of the Women's Site, another is in the Children's Site lobby, and the third is located towards the middle of the IWK Gallery within the Goldbloom Pavilion. There is also an information station on the first floor of the Children's Site, South Street entrance.
Families of patients staying at the IWK have enjoyed this special, complimentary treat for more than 20 years. Organized and hosted by dedicated Health Centre volunteers, through Volunteer Resources, the Family Tea is held every Tuesday (except during the Holiday break and the summer months) in the Cafeteria (Main Floor) from 2:30 to 3:30 pm. All are welcome -- it's a wonderful opportunity to take a break and enjoy a little snack and friendly conversation with our volunteers and other family members.
Biggs & Littles
This multi-purpose shop is located in the IWK Gallery within the Dr. Richard B. Goldbloom Research and Clinical Care Pavilion. Owned and operated by the IWK Auxiliary, all proceeds from the shop are used to benefit the Health Centre. The store sells gift items for all occasions and all ages, stamps, candy, newspapers, toys, cards, balloons, books, magazines, essentials for new moms, and more.
Hours of operation are Monday to Friday, 9 am to 8 pm; Saturday 10 am to 4 pm; and Sunday and holidays noon to 4 pm.
Lost and Found
Please check with Protection Services (902) 470-7070 for lost items or to leave found items. The Protection Services desk is located in the Women's and Maternity Site lobby, off of University Avenue.
Deliveries are made on each unit twice a day. Postage stamps are available in Biggs & Littles. A mailbox is located outside both (5850 and 5980) University Avenue entrances.
It may be necessary to use an ambulance to transport patients from home to the Health Centre for emergencies and out-patient visits. A fee may be charged depending on the circumstance and province. Ask a member of your health care team for more information.
While you are in the Health Centre, we will respect you and your family’s privacy. All patient information is confidential.
Many individuals are sensitive to fragrance. While in the Health Centre — as an in-patient, out-patient or visitor — please do not use perfume, cologne, aftershave or scented hair spray.
Our Health Centre is a non-smoking facility. Smoking is not allowed in the building, in the IWK parkade or on IWK property. Your co-operation and consideration of others is appreciated.
For your safety, fire drills are held occasionally. Everyone in the Health Centre should stay where s/he is. If you or your child/youth are an in-patient and not in your room when the fire alarm sounds, please stay where you are and return to your room after it has stopped. Do not use the elevators during the alarm. If there is a real fire you may be escorted out of the Health Centre by a staff member.
Please help us prevent the passing and/or catching of common infections. When you are visiting a patient, please wash your hands before and after your visit. If you have an infection (cold, diarrhea) please contact the unit you are visiting to see if you need to take any special precautions. Exposure to chicken pox, measles, whooping cough or mumps should be reported to the nursing staff before your visit. If you have any questions, please do not hesitate to ask a member of your family’s health care team.
Cellular phones can interfere with the proper operation of medical devices when used at a close distance. Patients, staff, volunteers, visitors and any other person in the Health Centre should not use cellular phones in areas where patient care is being provided and medical equipment is being used. There are private phones on the nursing units, pay phones near the elevators, and rental phones are available in patient rooms.
Important Finance/Billing Contacts
- Patient billing inquiries: 470-8105, this is for information regarding patient accounts
- Cashier: 470-6454, please contact the Cashier if you want to make payment on an account with the IWK
The Business Office (for bill payment and inquiries) is located on the main floor of the Women's Site at the IWK -- across from the Admitting Department and to the right of the Security Desk. They are open from 8 a.m. to 4 p.m., Monday to Friday. Please note that they are closed each day from 1:00pm to 2:00pm for lunch.
Television and Telephone Rental Service
Provided by Hospitality Network
Hospitality Network, in partnership with the IWK Health Centre, is pleased to provide patients with personal bedside television and telephone rental service.
A portion of the revenues generated is returned to the hospital in support of various initiatives.
· Telephone: $2.04 per day (plus applicable taxes)
· Basic Television: $8.32 per day (plus applicable taxes)
*Prices are subject to change without notice.
*Special rates are available for long term patients.
Arranging for Service
Option 1 – Complete an order form and return it to the secure lock box at the display stand. Display stands are located at nursing stations on all inpatient units.
Option 2 - Call 470-7499 to request service or dial 499 from the patient bedside phone.
Service will be activated between 2 p.m. and 6 p.m. daily, excluding statutory holidays.
We accept cash, cheque (with ID), VISA and MasterCard. Payment is due upon activation and renewal.
For more information about Hospitality Network, please visit www.hospitalitynetwork.ca.
*Please note that television and telephone services are included in private and semi-private room packages also provided by Hospitality Network. Please click here to download a brochure with more information on these private and semi-private room options.
When coming to the Health Centre, please try to not bring:
*We are not responsible for your personal belongings. Please make sure they are stored in a safe place.